Why do I need to verify?
Any streamer who is converting their Diamonds to a Cash Reward is required to verify their identity. This only needs to be completed successfully once for an account. After we have confirmed the verification was successful, we will be able to continue processing your Cash Rewards.
This process is an important step in keeping all our users safe and making sure we are in compliance with all current laws and regulations.
What happens to my data?
Rest assured, we do not store any of your personal data that is uploaded during this verification process. Your ID and face scan are not used for any purpose other than verifying your identity.
What if I don’t want to submit my ID?
That is OK! If you do not wish to complete this verification process we may not proceed with processing any Cash Rewards. However, you may continue to use any Diamonds you earned by converting them to Credits and sending gifts to other users instead!
Can’t I just go to another app and cash out?
Any streamer who is converting their Diamonds to a Cash Reward will be required to first verify their identity. All apps in the Live network will be required to complete this process.
I submitted my verification but my cash out was canceled?
If your verification attempt was not successful for any reason, you will be receiving an in-app message with some tips on how to complete the verification process! Once you have received this message you will be free to try again. When we have received your successful verification, we will be able to proceed with processing your Cash Rewards.
This didn’t work, is there an alternative?
At this time there is no alternative method for verifying your ID. Please try again, following any instructions provided in the in-app message you received after your unsuccessful attempt.
If you require further assistance and would like to send us an email, please click here